FEEDBACK AND COMPLAINT MANAGEMENT
Dear patient
Dear relatives and visitors,
We value your health and satisfaction. Our employees, therefore, make every effort to ensure that your stay in our clinics runs as smoothly and pleasantly as possible.
We have introduced a feedback system to respond even better to our patients' wishes. Here, you can tell us your impressions. We would like to use this opportunity to continuously improve our offers and services with your help.
Please note: In order to respond to complaints that you forward to us as a family member, spouse or partner, we require the following for processing Schweigepflichtentbindung!
- Per Post to:
Universitätsklinikum Magdeburg A. ö. R.
Feedbackmanagement
Leipziger Straße 44
39120 Magdeburg
- Per Fax to:
0391-67-21862
We kindly ask you to give priority to using the specified feedback channels. For a personal meeting, please make an appointment in advance by calling 0391-67-21875.
Wir freuen uns über Lob und Anerkennung. Kritische Anmerkungen verstehen wir als wertvolle Anregungen!
And another important note:
Are you or were you dissatisfied with the treatment in the on-call practice of the Association of Statutory Health Insurance Physicians (KVSA) - formerly Medico-Center (to be found in House 60 a: Level 1 non-barrier-free access: east side behind gatehouse, barrier-free access: via main entrance to House 60 a)? These concerns are not the responsibility of the University Medical Center Magdeburg. In this regard, please contact the KVSA contact persons directly.
Thank you very much!